CONGRATULATIONS TO TIM HASTED, OF NORTH SAANICH ON BEING THE WINNER OF THE 2023 VACATION PRIZE GIVEAWAY

Greetings Valued Clients,
It has been a long time since we at Pan-Insula Disposal have had the opportunity to reach out and communicate directly with our loyal customer base and we would like to take this opportunity to thank you for your patronage and re-affirm our commitment to you that we intend to continue to provide you with the best service we can at a price you can afford. As always, we welcome your feedback and would love to hear from you about any successes or ways you feel we can improve. Please feel free to reach out to me personally at [email protected] any time and I will welcome your feedback. Together I hope we can make the Saanich Peninsula a place where customer satisfaction in the waste collection industry is above and beyond expectations for other regions.

In order to provide you with the highest standard of curbside waste removal we have had to make some changes to our current model of collection. Recently, we have been experiencing some safety concerns regarding our current model of some customers mixing the food scraps and household garbage in the same waste receptacle. In the past, we have encouraged our client to bag and separate the food scraps and place them into the same receptacle as the household waste. This process involves the collections specialists having to hand sort the waste at the site of collection. Unfortunately, there have been instances of sharp objects protruding into the food scraps from the waste they are mixed in with (glass, jagged tin, needles, etc.). In keeping with our goals to keep our drivers safe, all of whom are your neighbors and many of whom you know personally, we will be instituting a policy of requiring food scraps to be placed into a separate container for collection, and this container must be outside the household waste receptacle at the time of collection. Please ensure all waste, both household waste and food scraps are bagged, tied up and manageable to be lifted by hand as some of our collection specialists must manually load the waste. Please note that we are not very picky about the style of container that you choose to use for your food scraps, only that it has an easily removable lid and does not exceed your allowable volume for the plan you have chosen to use for your collection needs.

In closing I would like to thank all of you for your continued commitment to maintaining a safe working environment for the workers at Pan-Insula Disposal. We try not to ask anything of our valued customers without thorough consideration, and only do so to maintain the highest standards that you have come to expect from us. Healthy collections specialists are our most valued resource at Pan-Insula Disposal and we need all of them to keep our collections on time and at the quality you have come to
expect.

Thank you from all of us for your continued patronage,

Matt Goss
General Manager
[email protected]

Winter Weather: During the winter months we may get snow on occasion. On heavy snow days driver’s may not be able to collect on your street. Please leave your bin at the curb until 7 p.m. if it is not picked up by 7 pm then bring it in & put it back out the following pick up day & week with an extra from the previous week at no charge. Thank you for your understanding. Best wishes for a happy, healthy and safe holiday season.

Please note the following list of products are banned from the Hartland Land fill that garbage collection drivers are prohibited to take : Drywall, Tires, Metal Products, Yard waste, Wood, Metal or plastic clips on compost bags. Most of these products can recycled at Hartland or for Metal Brentwood Auto & Metal Recyclers 7481 West Saanich Rd. Also Please ensure that all garbage & compostable refuse are in tied up bags.

Covid 19 Virus: Attention all customers we need your help to keep our drivers safe as possible while collecting garbage in our community. We require that all households insure that all of their garbage is in tied up bags, especially tissues & paper towels & food waste. Put your food waste in tied up compostable bags and garbage products in tied up garbage bags. Any unbagged garbage may be left behind. We understand the necessity to keep garbage collection going and we are proud serve our community especially in these trying times. We also appreciate your help & understanding in this matter. Thank you Pan-Insula Disposal

Be aware & careful of fraudulent phone calls: There has been some fraudulent unsolicited calls to customers stating your garbage collection will be cancelled if you don’t supply them with your social insurance number. Do Not Give it to them just hang up it and call the police. This is not us we Do Not require such information.

If your garbage was not picked up today: please hold it until the following week. Put out any extra bags of garbage at that time as there will be no extra charge. Always have your bins out at the curb by 8:00 am to avoid being missed.